Helping you navigate benefits
At Frontdoor, our associates are at the heart of our success. We are grateful for all you do. Because your health and well-being are important to us, we offer flexible, valuable benefits plans and resources to boost your journey to health and wellness.
We encourage you to take advantage of all that’s available to develop and protect you and your family’s physical, financial and behavioral health throughout the year.
Every year, we review our benefits offerings carefully to ensure they meet your needs while balancing business considerations. We work hard to stay on track with what’s happening in the market, negotiate competitive rates and provide choices that are as affordable as possible.
Learn more about your 2027 benefits
The following changes are effective on Jan. 1, 2027.
Premium increases for medical and dental
Healthcare costs continue to rise nationwide, affecting the cost of providing medical and dental coverage. While Frontdoor is absorbing a large portion of the cost increases, associate contributions for medical and dental coverage will increase in 2027.
Updates to medical and prescription coverage
Medical network changes
We’re making changes to our medical provider networks in select states, including California, Colorado, Florida, Georgia, Illinois, Missouri, Tennessee and Wisconsin. If you live in one of these states, your provider network may change. We suggest you check to see if your providers will remain in network. While it will affect less than 10% of associates within those states, it would be wise to verify beforehand.
- California — find care instructions here — California find care instructions (PDF)
- Colorado — find care instructions here — Colorado find care instructions (PDF)
- Florida: NetworkBlue (opens in a new tab)
- Georgia: Blue Open Access POS (opens in a new tab)
- Illinois — find care instructions here — Illinois find care instructions (PDF)
- Missouri — find care instructions here — Missouri find care instructions (PDF)
- Tennessee: Blue Network S (opens in a new tab)
- Wisconsin: Blue Preferred POS (opens in a new tab)
- All other states: BlueCard PPO Network (opens in a new tab)
Medical plan changes
There are plan changes to all the medical plans. For the PPO Plan, a fourth prescription drug tier will be added for specialty medications, and there are increases to copays for emergency room visits and prescription drugs. For the CDHP plans, the annual deductibles, out-of-pocket maximums and prescription drug coinsurance are increasing. Review the 2027 Benefits Guide for more details.
Changes to additional wellness programs
NewDigbi Health — weight, gut and cardiometabolic health. Digbi will replace WeightWatchers, Omada weight-loss support and Livongo prediabetes care. Eligibility requires Frontdoor medical plan participation and applicable clinical criteria. Learn more about Digbi (opens in a new tab).
NewVirtual care through Teladoc. Beginning in 2027, virtual care will be provided by Teladoc through BlueCross BlueShield of Tennessee (BCBS of TN). You’ll have access to care for common illnesses and non-emergency medical needs, behavioral health services, dermatology services and nutrition support.
Updated GLP-1 coverage
Beginning Jan. 1, 2027, GLP-1 medications prescribed for weight loss will no longer be covered under the Frontdoor prescription drug plans. GLP-1 medications prescribed for diabetes will continue to be covered through Express Scripts.
Frontdoor is introducing Digbi (opens in a new tab), a program offering support for cardiometabolic health, gut health and GLP-1 treatment. You will have access to direct-to-consumer services, with a $200 monthly subsidy from Frontdoor; out-of-pocket costs will vary by medication and dosage.
Updated diabetes support
Express Scripts will continue managing diabetes medications and supplies, including GLP-1s. Participants must provide clinical proof of diabetes and participate in Omada’s lifestyle support program. Diabetic GLP-1 utilizers have a second choice: they can opt to fulfill their prescriptions through Digbi instead and participate in Digbi’s cardiometabolic support program. Omada and Digbi each offer different components. The choice is yours.
NewMedicare decision support through Allsup
Understanding Medicare and your coverage options can be complicated. Available now, Allsup will provide complimentary, confidential Medicare plan comparisons, along with financial and provider analysis to medical plan participants age 65 and older as well as their spouses age 65 and older who participate in the Frontdoor medical plan. Allsup provides all the information so you can make an informed decision. The choice is yours. Call 888-271-1173 to schedule an appointment with an Allsup representative.
Attend an open enrollment webinar
Resources
- Enroll in Workday (use your network credentials) (opens in a new tab)
- 2027 Benefits Guide
- 2027 Associate Contribution Rate Sheet
- 2027 Benefits Open Enrollment Video (opens in a new tab)
- Open Enrollment LIVE Webinar and Q+A Schedule
- Ask Alex Benefit Decision Support AssistantOnce on the Ask Alex website, select “Get Started as a Guest.” (opens in a new tab)
- Allsup Medicare Support (opens in a new tab)
- New Benefit — DigbiCardiometabolic support for weight loss and pre-diabetic management (opens in a new tab)
Have questions? Contact the People Support Center
- Call 866-851-1211, select option 2, then option 1. Please be ready to enter/provide your year of birth, your ZIP code and the last four digits of your Social Security number.
- You can also email your inquiry to frontdoorbenefits@onesourcevirtual.com.
- The Frontdoor People Support Center is available 7 a.m.–7 p.m. Central, Monday through Friday.
What to expect after you enroll through Workday
- 1
Save your confirmation
After submitting your elections in Workday, you’ll receive a PDF confirmation statement to save or print.
- 2
Watch for your medical and prescription ID card
All 2027 medical plan participants will receive a new BCBS medical ID card and new Express Scripts prescription card in late December or early January.
- 3
Dental and vision cards
New dental or vision enrollees and associates who change coverage will receive new ID cards in late December or early January.
Special circumstances
How do we support associates on leave of absence (LOA)?
Associates on continuous LOA will receive a benefits team message at their personal email address explaining that enrollment is active, and action is required by Nov. 13. Because associates on LOA cannot access Workday, they must enroll through the People Support Center at 866-851-1211, option 2, then option 1.
How do new hires enroll after Nov. 13?
November hires must complete separate enrollments for 2026 and 2027 benefits. The People Support Center will send email reminders to complete both events.
December hires will receive a Workday notification to enroll in 2027 benefits through the standard new-hire process.
What if I have a life change event, such as a marriage or a birth, after Nov. 13?
Contact the People Support Center to add or remove any dependents and provide proof of the life changing event within 30 days of it occurring. You can also update your 2026 and 2027 benefit enrollments at that time. Contact the People Support Center at 866-851-1211, select option 2, then option 1. They are available 7 a.m. – 7 p.m. Central, Monday through Friday.