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Is your medical situation minor or urgent?
It’s minor.
Is your primary care provider available?
No
Use Teladoc or visit a retail clinic.
Yes
See your primary care doctor.
Need a provider? Find one here (opens in a new tab).
It’s urgent.
Do you have a life- or limb-threatening condition?
No
Visit an in-network urgent care center.
Yes
Call 911 or go to the ER.
Compare your options
| Where to Go | Telehealth: Teladoc | Retail or Express Care Clinic* | Primary Care Provider | Urgent Care Center** | Emergency Room (ER) |
|---|---|---|---|---|---|
| What Can Be Treated | Minor ailments like allergies, upset stomach, cold and flu, rashes; behavioral health | Allergies, cold and flu, upset stomach, infections, minor cuts and burns, rashes | Allergies, cold and flu, digestive issues, infections, rashes, minor cuts and burns, ongoing and preventive care | Sprains, strains, minor broken bones, minor infections, minor cuts and burns, X-rays | Heavy bleeding, chest pain, major burns, spinal injuries, severe head injury, broken bones |
| When They Are Open | 24/7/365 from your smartphone, tablet or computer with a webcam | Days, nights and weekends; some accept appointments, most allow walk-ins | Hours vary and you need an appointment | Days, nights and weekends; some accept appointments, most allow walk-ins | Around the clock, no appointment needed |
| Your Wait Time for Non-Emergency Care | |||||
| Your Cost | $20 | $$ | $$ | $$$ | $$$$ |
| Telehealth: Teladoc | Minor ailments like allergies, upset stomach, cold and flu, rashes; behavioral health | 24/7/365 from your smartphone, tablet or computer with a webcam | $20 | ||
| Retail or Express Care Clinic* | Allergies, cold and flu, upset stomach, infections, minor cuts and burns, rashes | Days, nights and weekends; some accept appointments, most allow walk-ins | $$ | ||
| Primary Care Provider | Allergies, cold and flu, digestive issues, infections, rashes, minor cuts and burns, ongoing and preventive care | Hours vary and you need an appointment | $$ | ||
| Urgent Care Center** | Sprains, strains, minor broken bones, minor infections, minor cuts and burns, X-rays | Days, nights and weekends; some accept appointments, most allow walk-ins | $$$ | ||
| Emergency Room (ER) | Heavy bleeding, chest pain, major burns, spinal injuries, severe head injury, broken bones | Around the clock, no appointment needed | $$$$ |
* Like a clinic inside a pharmacy
** Urgent care centers on the same campus as a hospital can be more expensive than free-standing urgent care centers
